Customers notice that they are automatically logged out of the SDLP Enforce Web Console (UI) after 30 minutes of inactivity and receive the message: "Your session has expired and you will be logged off".
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SSH to the Enforce server as protect user:
1. Navigate to /opt/SymantecDLP/Protect/tomcat/webapps/ProtectManager/WEB-INF/
cd /opt/SymantecDLP/Protect/tomcat/webapps/ProtectManager/WEB-INF/
2. Modify the file web.xml and increase or decrease session-timeout:
vi web.xml
<session-config>
<session-timeout>30</session-timeout>
</session-config>
3. Save and exit the file (to exit VI use colon and the letter lowercase x)
:x
4. Also, Navigate /opt/SymantecDLP/Protect/config/
cd /opt/SymantecDLP/Protect/config/
5. Modify the file Model.properties and increase or decrease model.lockserver.locktimeout:
# The lock timeout.
# Defines the maximum time in milliseconds that a lock may be held on a data object.
# It recommended to set it at least to the same length as the Web session timeout.
model.lockserver.locktimeout=1800000
6. Save and exit the file (to exit VI use colon and the letter lowercase x)
:x
7. Restart the Enforce server or Restart the Vontu Services
To restart the Enforce server SSH to Enforce as appuser and issue:
sudo shutdown -r now
or
To restart Vontu services SSH to Enforce as protect user and issue:
/etc/init.d/VontuIncidentPersister stop
/etc/init.d/VontuManager stop
/etc/init.d/VontuMonitorController stop
/etc/init.d/VontuUpdate stop
/etc/init.d/VontuNotifier stop
/etc/init.d/VontuNotifier start
/etc/init.d/VontuUpdate start
/etc/init.d/VontuMonitorController start
/etc/init.d/VontuManager start
/etc/init.d/VontuIncidentPersister start
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