General

Announcements

• ★ IDACT 3.0-15
• ★ INSIGHT Support Advisory: Symantec DLP 15.7 EOS on December 2022
• ★ IDACT 2.1-28
• ★ IDACT 2.x EOL Notification
• IDACT 3.0-14
• IDACT 3.0-13

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FAQ

• ★ How to Create and Utilize an Infolock INSIGHT Support Account
• Infolock Support Process Map
• How to open a new INSIGHT Support case
• How to create an Infolock/INSIGHT Support account

INSIGHT DLP Support Documents

Getting Started

• INSIGHT Appliance Quick Start and Upgrade and Migration Policy

Appliance and IDACT software

How-to

• yum and wget error - Issued certificate has expired
• Check RAID Array (with Video)

FAQ

• Material Safety Data Sheets (MSDS)
• INSIGHT Tech Specs Data Sheet
• Current INSIGHT Appliance Front and Rear Panel NIC Layout

Symantec DLP Software

FAQ

• Derby Database Creation Error causing "Starting" state issue
• Upload Files to Broadcom Support Portal
• Collect full Support Logs using SymDiag Tool and Enforce
• Configure AD integration for SDLP 15.x and greater
• Located and access SDLP logs
• How to adjust the SDLP Enforce UI timeout settings

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