Important note: All cases opened via the Support Portal are assigned a Case Priority of Normal. High severity cases are considered system down or inaccessible. These cases MUST be called in (INSIGHT Support Hotline: 1-844-697-5571). All other cases should be submitted here.
Please indicate the source of your issue.
Provide your Symantec Support ID. This will allow us to open advance cases on your behalf.
Please enter the details of your request. A member of our support staff will respond as soon as possible.
If hardware-related request, please indicate which appliance model this concerns.
If hardware-related request, please enter the serial number of the appliance in question.