IDACT 2.1-19

Version Update 2.1-19

Infolock is pleased to announce the immediate release of IDACT (INSIGHT DLP Appliance Configuration Tool) version 2.1-19.

This release provides support for Symantec DLP v15.5, new feature enhancements, and bug fixes, along with some stability improvements for Infolock INSIGHT DLP Appliances running IDACT v2 ONLY. This release will update the Appliance, Enforce, and all running Linux detection servers on the INSIGHT Appliances.


Important Notes

  1. The INSIGHT Web UI services must be enabled and running before this IDACT update.
  2. Verify that all servers (Appliances and SDLP VMs) have internet access to over ports 80 (default) or 443. If you plan to use port 443 for IDACT updates, please review Update Repo from port 80(http) to 443(https)
  3. If using a proxy please verify the below files on each host and VM is configured correctly:
    1. /etc/yum.conf
    2. /etc/wgetrc


Unsupported Versions

Symantec DLP v14.5 and later is not supported on IDACT v1.x Appliances and some early versions of IDACT v2.x (v2.0-x to 2.1-6). If you are running IDACT v1 or have any concerns about the version you're running, please contact support.

How to check your version

  1. Log into your Enforce or a Detection server (not the appliance itself).
  2. Run cat /etc/redhat-release.
  3. Run cat /etc/IDACT-release.

If the output indicates CentOS 5.x and IDACT 2.1-6 or earlier, then Symantec DLP v14.5 or later will not run.

Release Scope

This release will only update the underlying OS and IDACT software - it will not upgrade your DLP release. If you require a DLP release upgrade on your INSIGHT appliance, consult your version's Administration Guide for instructions. You can find the latest version within the support portal at INSIGHT 15.5 Upgrade Guide.


Before Upgrading Symantec DLP or IDACT Firmware

We strongly recommend you check the INSIGHT DLP Appliance Support Matrix before attempting to upgrade the Symantec DLP software and/or the INSIGHT DLP Appliance IDACT firmware. This is to determine if the desired version is supported on your appliance model.

Failure to abide by the supportability matrix may put your INSIGHT DLP Appliance into an unsupported configuration, resulting in incompatibility-related issues or failures.


To Update the IDACT Version

  1. Log into each Infolock INSIGHT DLP Appliance via SSH as Appuser.
  2. Issue the following command: update

*If there are any errors please re-run "update"


After Updating

A. It is recommended that you run the below to fix any kernel issues, on all Appliances and VMs (Enforce and Detection servers):

As an protect on Appliance
OR As a appuser on VMs (Enforce and Detection servers)
Run sudo /opt/appliance/ Run sudo /opt/appliance/


B. If the Appliance Web UI does not start after the update, please reboot the Appliance host or log into it via SSH and take the following action. 

As an appuser OR As a protect user
Run service_restart Run sudo service appliance-web restart


Obtaining Support

If you require technical assistance with this issue, have any questions, or require further information, please contact the Infolock Support Team at or via


Infolock Support Team 



IDACT 2.1-19 Change log:

- Added script to address kernel updates failures

- Updated 15.1 and 15.5
- Applied hotfix 15.0.0118.01003 (
- Added script to address kernel updates failures

- Added Napatech driver upgrade script
- Added script to address kernel updates failures



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.