March 30, 2023
RE: Symantec DLP 15.7 EOS on December 2022
Dear INSIGHT Appliance Customer,
As you may be aware, Broadcom has ended support/service (EOS) for Symantec Data Loss Prevention (SDLP) version 15.7 software as of December 30th, 2022. EOS refers to the discontinuation of a specific product version of release, hereinafter referred to as "version".
EOS for a product version occurs when no future development, engineering, or support will be provided. A more current version of the product itself will continue to be supported and customers are encouraged to upgrade to the latest version available in order to receive improvements and fixes.
More details can be found in the following articles:
- https://support.broadcom.com/external/content/product-advisories/End-of-Service-dates-for-Symantec-Data-Loss-Prevention/16164
- https://support.insightdlp.com/hc/en-us/articles/1500000065222-Symantec-DLP-EOL
Additional Details from Broadcom's SDLP Team
Broadcom always supports at least two (2) versions of software. General Availability (GA) and GA -1 versions. Support for GA-2 typically ends six (6) months after the current GA release. Currently, GA is for v16.0 and GA-1 is for v15.8. In the example below, GA-2 is relevant for v15.7, which is EOS.
| Version | Release | EOS Status |
| v16.0 | GA | Supported |
| v15.8 | GA-1 | EOS 6 months after next GA release |
| v15.7 | GA-2 | EOS 6 months after current GA release |
Affected INSIGHT Appliance Customers
Customers who meet the criteria below will be affected by this EOS. We have provided a solution for each criterion in order to assist with affected customer environments.
- IDACT v3.x
- Affected: Customers on SDLP 15.7.x and older
- Solution: Must upgrade to latest certified version of SDLP (15.8.x). https://support.insightdlp.com/hc/en-us/articles/206266028-INSIGHT-Appliance-Support-Matrix
- IDACT v2.x
- Affected: Customers on SDLP 15.7.x and older
- Solution: IDACT v2.x customers must upgrade/migrate(Hardware side-by-side) to IDACT v3.x hardware, which supports SDLP 15.8.x. Please contact your Infolock Sales Representative for more details.
The Infolock INSIGHT Support Team is aware of this change and can provide assistance upgrade assistance to customers in accordance with the terms of their current INSIGHT Support Agreement.
If you have any questions or concerns, please contact the Infolock INSIGHT Support Team.
Thank you,
Infolock
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